We provide our customers with a 30 Day Return Policy. Here is how it works:
You have 30 days to return the merchandise to us. The 30 days starts the day that your merchandise is shipped.
Refund Requests must meet the following conditions:
Unopened merchandise. This means the merchandise is unused and has never been installed.
The merchandise was received damaged.
Merchandise which we shipped in error; you did not receive what you ordered.
Only merchandise ordered from sprinkleRite.com will be refunded. Merchandise is returned in case pack quantities.
We charge a 15% restocking fee for unopened merchandise except for the following:
The merchandise was damaged.
You received merchandise other than what was ordered.
How to return your merchandise:
You will need to send our customer service department an e-mail requesting a Return Goods Authorization (RGA) number. This is will do two things:
The RGA number will allow us to match your return with your original order, and by requesting a RGA, you are stating that you have read, and agree to our Return & Refund Policy.
Along with the RGA, you will also be given a shipping address. This address may be different from the address your merchandise was originally shipped. Please double check before you ship and only return merchandise to the address that we specify. Return goods via FedEx or UPS, returns cannot be accepted through USPS. We can only process claims for returned merchandise that we receive at the correct location and received within the 30 days of original ship date.
If ordered product(s) is refused upon delivery, the returned product(s) will be subject to a 25% restocking fee and shipping & handling fees will not be credited.